Terms and conditions

65 Beauty Lab Limited · Club Terms and Conditions · version of 6 November 2026

Agreement: These terms and conditions (Terms) are between 65 Beauty Lab Limited (company number 14567616), a company incorporated in England and Wales (we, us or our) and you, the person booking or receiving the Services (you or your).

1. Acceptance: You accept these Terms by making a booking or payment with us. We may update these Terms from time to time. The Terms that apply to your booking are those in force at the time you make your booking, which we will make available on our website.
2. Right to Cancel: You may cancel the Services within 14 days of the date when you make a booking with us (Cancellation Period). We will not commence the provision of the Services during the Cancellation Period unless you expressly request us to do so. Please note that where you expressly ask us to commence the provision of the Services during the Cancellation Period:
   • you will lose your right to cancel the Services, if the relevant Services are fully performed by us; and
   • you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full price for the relevant Services.
3. When your Subscription automatically renews for a period of 12 months, you will have a 14-day renewal cooling-off period beginning on the date of that renewal, during which you may cancel without penalty. Any refund will be based on the unused portion of that renewal period. We will send you a cooling-off notice on or as soon as reasonably practicable after the first day of that period, setting out your right to cancel, when the period ends, and any refund you may be entitled to.
4. Reminder Notices: We will send you a reminder notice before certain renewal payments become due:
   1. Where your Subscription is on a rolling monthly Billing Cycle with no free or discounted trial period, we will send you a reminder notice at least once every six months, setting out the amount of the next renewal payment, the date on which you will become liable for it, and how you can bring your Subscription to an end before that date.
   2. Where your Subscription automatically renews for a period of 12 months or more, we will send you a reminder notice at least 30 days before the renewal, setting out that the Subscription will automatically renew, the amount of the renewal payment, and how you can bring the Subscription to an end before that date.
5. We will not take any renewal payment before the first day of the Billing Cycle to which it relates.
6. Disclaimer: You acknowledge and agree that any information, advice, material or work provided by us as part of the Services does not constitute medical advice or treatment, nor are they intended to be a substitute for consulting a medical practitioner for your particular circumstances and needs. We do not guarantee that the Services will result in any specific outcome, as results can vary between individuals. We perform all Services with reasonable care and skill, but the treatments carry inherent risks. You acknowledge and accept that you are undergoing the treatments at your own risk.
7. CQC Regulated: We are registered members of the Care Quality Commission (CQC) and subject to their fundamental standards which can be found here: www.cqc.org.uk/about-us/fundamental-standards.
8. Services: We agree to provide the Services to you pursuant to these terms and conditions. The Services are those chosen by you as set out on our website, in our online booking form or in person when you book.
9. Invasive Treatments: As part of the Services, we may provide invasive treatments. Where we provide these treatments as part of the Services, you warrant that:
   1. you are at least 18 years of age; and
   2. you will follow any and all pre and post treatment steps provided by us to you.
   You acknowledge and agree that:
   1. you have been fully informed about the procedures, including potential risks, side effects and expected outcomes;
   2. you understand that the results of our Services are temporary, and multiple treatments may be necessary to achieve your desired outcomes; and
   3. we do not make any guarantees or representations that the Services will achieve a desired result or outcome.
10. Refusal of treatment: We reserve the right to refuse to provide the Services, in our sole discretion, where we believe it is in the best interests of your health and safety, or where the provision of the Services may affect the health or safety of us or our personnel.
11. Subscription: You may purchase a subscription (Subscription) by paying the applicable price in advance on a regular basis (Billing Cycle). The inclusions and exclusions of your chosen Subscription will be set out on our website, online booking form or otherwise provided to you by us.
12. Where included in your chosen Subscription, cashback is credited to your account (Cashback Credit) each month, which can be used towards the cost of any Services we offer. Cashback Credit is issued when your monthly Subscription payment is collected and expires at the end of the Minimum Term. Unused Cashback Credit can be carried forward until the end of the Minimum Term but cannot be refunded or exchanged for cash. Cashback Credit cannot be used to purchase Subscriptions, gift vouchers or products.
13. Your Subscription:
    1. is for your personal use only;
    2. cannot be transferred or shared with others;
    3. requires a minimum Subscription period of 12 months from the date of your first payment (Minimum Term);
    4. will automatically renew at the end of each Billing Cycle; and
    5. will continue until cancelled in accordance with these Terms.
14. We may change Subscription prices by giving you 30 days’ notice. You may cancel your Subscription if you don’t accept the new price by giving us written notice before the end of that 30-day period, and we will refund any amounts you have paid in advance for the period after the date of cancellation.
15. You may cancel your Subscription at any time by contacting us. Your Subscription will continue until the end of your current Billing Cycle, after which it will not renew and no further charges will be taken.
16. We will send you a written confirmation (end of contract notice) within 24 hours of receiving your cancellation request online (or within 3 working days if you cancel by other means), confirming the date on which your Subscription will end.
17. Bookings: As part of your Subscription you may have access to treatment sessions (Sessions). You may book Sessions through our website, in person or by otherwise contacting us. Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion.
18. Cancellations and rescheduling: You may request to cancel or reschedule a Session booking by contacting us. For cancellations or rescheduling:
    1. with more than 24 hours’ notice: you may transfer your booking to another available time,
    2. with less than 24 hours’ notice (or where you are more than 10 minutes late or do not show up): your booking will be forfeited, with no refund.
19. Your Obligations: You agree that you will:
    1. comply with our reasonable requests and requirements;
    2. provide accurate information to us;
    3. not attend if you are suffering from any illness that could risk others’ health or safety;
    4. inform us of any physical or medical conditions that may affect your participation; and
    5. treat our premises, staff and equipment with respect.
20. Payment: The prices will be set out on our online booking page or in person when you book. Except where you have signed up to a Subscription, payment must be made in full at time of booking, and unless we otherwise agree in writing.
21. Late Payments: If you don’t pay on time as agreed, we can choose to stop providing the Services 5 business days after the payment was due. We may also charge interest at a rate equal to the Bank of England’s base rate, from time to time, plus 4% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the due date.
22. Intellectual Property: Each party will maintain ownership of any intellectual property they independently create prior to or during the duration of these Terms. There will be no transfer of intellectual property rights between the parties, except as explicitly outlined in these Terms.
23. Termination for breach: These Terms may be terminated by either party (the Non-Defaulting Party), with immediate effect, if the other party (the Defaulting Party) fails to fulfil an obligation under these Terms and the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party.
24. Consequences of termination: On termination of these Terms:
    1. if we terminate these Terms other than because of your breach, or if you terminate these Terms because we have failed to fulfil our obligations to you, we will promptly refund any payments you have made in advance for Services that have not been provided; and
    2. you are to pay for all Services properly provided by us prior to termination.
25. Suspension: We may suspend the provision of Services to you:
    1. if we reasonably suspect you are in breach of these Terms; and
    2. while we investigate the suspected breach,
    provided that, where the suspension relates to non-payment, we have given you at least 5 business days’ written notice of our intention to suspend and the relevant amount is not genuinely disputed by you in good faith (and where you do dispute an amount, you have notified us of the dispute in writing). Where we have suspended the Services, we will re-commence them promptly upon resolution of the matter giving rise to the suspension. If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately, without penalty, by written notice to you.
26. Consumer law: Under the Consumer Rights Act 2015 and other applicable UK consumer protection laws, certain statutory rights apply to the supply of goods and services. In summary, these rights mean that we are required to ensure that the Services:
    1. are performed with reasonable care and skill;
    2. are as we describe them to you; and
    3. are carried out within a reasonable time and for a reasonable price, if we have not agreed the time and price with you.
    Nothing in these Terms is intended to affect or limit your rights as a consumer.
27. Liability: We will perform the Services with reasonable care and skill. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, which includes liability for fraud or fraudulent misrepresentation, and death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors. Subject to the above:
    1. if you use the Services for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity;
    2. if either you or we are in breach of these Terms, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach;
    3. we will have no liability to you for any loss of or damage to your personal belongings brought onto our premises, except where caused by our negligence; and
    4. we will have no liability to you for any loss or damage which is an unavoidable and incidental consequence of the supply of the Services, including but not limited to mild discomfort, bruising or skin reactions, except where caused by our negligence.
28. Confidentiality: Both parties commit to maintaining the confidentiality of any confidential information shared while these Terms are in place.
29. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.
30. Governing Law: Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
31. No third party rights: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to them.
32. Advertising: We ensure our advertising complies with the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code) and is legal, honest, truthful and not misleading. Material information, including limitations or conditions, will be presented clearly.
33. Privacy: We will comply with all applicable data protection laws with respect to the transfer or processing of any personal data in connection with these Terms. We handle your personal data in accordance with our privacy policy.
34. Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the parties.
35. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under these Terms, and we will ensure that any subcontractors we employ will adhere to the terms of these Terms as if we were performing the Services directly.

For any questions, please contact us at: [email protected]

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